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Details about Current Calls
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Being able to see the details about current calls allows identifying and resolving connectivity problems on the networking and protocol levels. Call details include source and destination IP addresses, time of the beginning and end of a conversation, call duration, call status, quality score, user agent types, as well as additional, protocol-specific details such as authentication information and codec types.
One can identify many types of network problems by looking at the call details, as illustrated by the following CommView screen shot. In addition to the high-level and statistical data displayed on the left pane, the user has access to the low-level actual log of the signaling session on the right pane.
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