Overview

You can submit your support request by using one of the forms listed below. We kindly request you not submit duplicate support tickets. One message is enough: we value every customer and reply to every query. If you do not receive a reply from us within 48 hours, it may mean that our message to you has been filtered out by spam filters, so please contact us again with your alternate e-mail address. Alternatively, you can check the status of your ticket online, using our Support Center. Thank you!

Before contacting us, please read the help file that comes with the product. Your questions may have already been answered. You may also want to look at the Manuals and Help Files section, where you will find complete help documentation, technical specifications, data sheets, white papers, and video tutorials. Still have a question? Feel free to contact us:

Technical Support Contact Form

We provide technical support to both registered users and those ones who haven’t purchased our products yet subject to the simple terms and conditions outlined in our Technical Support Policy.

If you have a non-technical question, please read our Ordering FAQ for information about ordering, delivery, payment methods, etc. If you question is not answered, please use this form to contact us:

Pre-sales, Ordering, and General Questions Form

If you placed an order but didn't receive the registration message from us within 24 hours, please don’t panic. We’ll make sure that you receive your key: click here for the instructions. If you purchased our product a while back and lost your registration key or want to download an old product version, just let us know and we’ll come back to you ASAP:

Registration Information Request Form